Frequently Asked Questions
Please read our FAQ before sending us a message.
What is the delivery time for drawings?
Depending on your project size and requirements we will have full working copy of your plans within 14-21 days. Usually you can expect your drawings within 7 days in electronic format for approval.
Which payment methods are accepted in the Online Shop?
We accept cheque, bank transfers, credit cards, debit cards and paypal. All these options and details are listed before you pay. Our preferable method is a bank transfer via online banking.
Do I need to create a profile on your website
Yes, is the simple answer. To fully use our complete services and to monitor your account, progress, electonic delivery of drawings, download invoice, support ticket system & edit personal details. You don't need to register to use LiveChat, send an email, or use the online form.
How secure is shopping in the Online Shop? Is my data protected?
Onlinearchitecture.co.uk uses encrypted pages for your complete security. You will see HTTPS with a padlock in the very top left of your screen confirming secure connection. We take your personal data very seriously.
What exactly happens after ordering?
After receiving a completed order online, onlinearchitecture will personally check the order and will contact you if any issues arise. Within 48 hours we will start producing your drawings. Sometimes there are a few dimensions that are missing and we will contact you for this allowing the project to run quickly and smoothly.
Do I receive an invoice for my order?
Yes you will get a full invoice with complete VAT details and work description. You access your invoice from within your account where you can print it, or download it in .pdf to save and print later.